Successful therapy requires a commitment of your time and is a process for many that is ongoing. It is important that you keep your appointment if at all possible. Please remember that this time has been reserved for you alone.

To avoid dilemmas that may arise, and adhering to the Social Work Code of Ethics, New Frontiers Behavioral Health chooses not to accept friend requests or engage in following individuals on social media served through New Frontiers Behavioral Health to avoid any conflict of interest, dual relationships, and to protect your privacy and confidentiality.

Your privacy is important to New Frontiers Behavioral Health. Privacy Practices forms will be distributed at the time of the Intake Process for your review and written consent regarding confidentiality and HIPAA.

In respect of each other's time, if you do not show up for your scheduled therapy appointment, and you have not notified New Frontiers Behavioral Health at least 24 hours in advance to cancel or reschedule; you will be required to pay a $75 fee (via credit card on file) unless there is an unexpected serious emergency. If you may have difficulty keeping appointments within the cancellation policy guidelines, my practice may not be the best fit for you.

Please be aware that your insurance will not pay for missed appointments (due to the service not being provided). Your consideration of this policy is greatly appreciated, as others may be able to utilize the time slot.

Once a session is made and approved, appointment reminders are sent via text and email, 24 hours in advance, and 10 minutes before the telehealth session.

This is an area that is generally out of New Frontiers Behavioral Health’s preferred scope of practice. If a legal or court matter is an area of need for you, New Frontiers Behavioral Health can connect you with other helping professionals who would be better suited to meet your needs. More information about court/legal proceedings will be provided during the intake process.

It is in the best interest of your privacy that Text/e-mail communication only is used for administrative purposes such as scheduling/changing appointments.

New Frontiers Behavioral Health cannot ensure the confidentiality of any form of communication through electronic media, including email and text messages. If you prefer to communicate via email or text messaging for issues regarding scheduling or cancellations, we will do so.

New Frontiers Behavioral Health will try to return messages in a timely manner but cannot guarantee immediate response and requests that you do not use these methods of communication to discuss therapeutic content and/or request assistance for emergencies.

If you choose to communicate by email, please be aware that all emails could be retained in the logs of our Internet service providers. While it is unlikely that someone will be looking at these logs, they are, in theory, available to be read by the system administrator(s) of the Internet service provider.

Also, any emails New Frontiers Behavioral Health receives from you and any responses that New Frontiers Behavioral Health sends to you also become a part of your health record.